Q. What "rate" will members receive with this benefit?
A. The Fitness Advantage benefit contracts with quality health and fitness clubs that vary greatly in size, amenities offered and facilities available. To this end, it is impossible to set one rate for every club. Participating health clubs will offer the member their "lowest membership rate, for the type of membership selected". Many clubs offer a variety of memberships (i.e. Aerobics Only, Fitness Room Only or a Full Facility Membership) therefore Fitness Advantage members receive the lowest rate for whichever membership they have selected.
Q. How does this benefit work?
A. To take advantage of the benefit, members should:
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Visit the member services website or call the toll-free number located on the back of the membership card to locate a participating facility.
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Call the health club and speak with someone in the membership department. Schedule a time to tour the facility and utilize the one-week free membership certificate. Present the membership card at the time of the visit to receive the lowest membership rate.
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Discuss what the lowest membership rate would be for the type of membership selected with the health club's membership department.
Q. How do members get the free certificates?
A. Certificates are available online at the website address located in the membership kit. Members simply print the certificate and present it to the fitness facility to receive a one week free membership. If a member does not have access to the internet, call the toll-free number located on the back of the membership card and reference Fitness Advantage to receive the certificate by mail.
Q. Can members use this benefit in conjunction with their existing membership?
A. The "lowest membership rate for the type of membership selected" may only be offered to new members joining a club. If a member already belongs to a facility and has a contract with a participating club, he/she should contact someone in the club membership office to see if the Fitness Advantage rate will apply.
Q. What if a member can't find a gym in their area?
A. Visit the member services website to access the health club database or call the toll-free number located on the membership card to speak with a member service representative to locate a club. If the member is still unable to find a club in their area, he/she may nominate a health club to join the network. Simply fill out the "Refer a Club" form online, or call the customer service number and speak with a representative.
Q. What if a participating facility is listed as a provider but is unfamiliar with the program?
A. The Fitness Advantage benefit works with over 7,000 health clubs worldwide. Health clubs have a large, ever-changing staff; therefore there will be an occasion when one club representative doesn't know about their club's participation. If this happens, speak with someone in the club membership department. If they are unclear as to their participation, please call the toll-free member service number located on the back of the membership card and speak with a representative.
Q. Can family members use this service?
A. Fitness Advantage is extended to members and their immediate family. Immediate family members are defined by the individual club.
Q. What do the clubs have to do to belong to the Fitness Advantage Program?
A. Fitness Advantage is a free and voluntary program for clubs to join. Every participating club signs a contract stating they will:
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Offer their "lowest membership rate for the type of membership selected"
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Offer a one week free trial membership (subject to space availability)
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Abide by the American College of Sports Medicine's (ACSM) and International Health, Racquet & Sportsclub Association's (IHRSA) Health and Safety standards
Q. Does Fitness Advantage offer anything for members who are not ready to join a gym but would like to start exercising and taking better care of themselves?
A. Yes. Fitness Advantage also offers home fitness equipment at a discounted rate. Visit the online store located on the website for a list and description of products offered. Members may also access information about each piece of equipment through the home fitness equipment order line. In addition, Fitness Advantage also offers members a self help program through the American Institute for Preventive Medicine (AIPM) and information about the Rockport Walking Test.
Payment must be made at the time of service in order to receive a discount.
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